01603 507 596   Email: headoffice@blackswan.co.uk

Privacy Policy


What is this privacy notice about?

The purpose of this notice is to inform you of the type of information (including personal information) that Black Swan International Ltd. holds, how that information is used, who we may share that information with, how we keep it secure and confidential and reminds you of your rights under the General Data Protection Regulation 2018 (GDPR). Black Swan International Ltd. will be what is known as the ‘Controller’ of the personal data you provide to us. Our contact details are found at the end of this document.
Confidentiality affects everyone, and we take our duty to protect your personal information and privacy very seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
At Black Swan, we have appointed a Data Protection Officer who is accountable for the management of all information assets and any associated risks and incidents, and a Caldicott Guardian who is responsible for the management of resident information and resident confidentiality.


Why do we collect information about you?

The team at Black Swan International Ltd. needs to know certain information about you in order to provide the care for you that you have requested us to. We also need to be able to assert our right to be recompensed in return for these services, as per the service agreement or contract we have with you. If you do not provide this information, then we will be unable to provide you with the care services you have requested.

We will not collect any personal data from you that we do not need in order to provide and oversee the records about your health and any treatment and care you receive from ourselves or others as we have agreed with you.


What do we do with the information?

All the personal data we hold about you will be processed by our staff in the United Kingdom. We may store personal data in the form of paper records, electronic records on computers, or on cloud-based systems whose servers are located within the European Union.

Your data may be processed by third parties where there is either a legal obligation for us to do so or there is a requirement to do so in order to be able to provide the care that you have requested us to provide you.

We take all reasonable steps to ensure that your personal data is processed securely and conforms to the requirements of data security as outlined in the General Data Protection Regulation.
Who do we share personal information with?
Black Swan International Ltd. has a legal duty to keep information about you confidential. Similarly, anyone, we need to share your information with also a legal duty to keep it confidential.

We may share information with the following (this list is non-exhaustive):

  • General Practitioners / Hospitals / Pharmacists
  • Ambulance Services
  • Commissioning Support Units, Clinical Commissioning Groups, and other NHS Bodies.
  • Other government agencies and local authorities

We may also need to share some information about you with others, so we can all work together for your benefit and if we have your permission to do so.

We will not disclose your information to any other third parties without your permission unless there are exceptional circumstances, such as the health and safety of others is at risk or if the law requires us to pass on information.


How long we keep it

We will generally keep your personal data for a minimum period of 7 years, after which it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained.


Your Rights relating to Your Information

You have the right to restrict how and with whom we share the personal data in your records that identify you. This is noted within your records in order that all professionals and staff treating and involved with your care are aware of your decision. By choosing this option, it may make the provision of care more difficult or untenable. You can also change your mind at any time about a disclosure decision.


How you can access your records

GDPR gives you a right to access the information we hold about you on our records (including to rectify or erase it) and to have that information provided to you in a format that you can understand. Requests must be made in writing to the Information Governance Team:

Information Governance Team
Black Swan International Ltd.
10 Meridian Business Park,
Meridian Way,

Telephone - 01603 507596



For independent advice about Data Protection, privacy, and data sharing issues you can contact:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 08456 30 60 60
Website: www.ico.gov.uk