Black Swan appoints Operations Manager

We are pleased to announce that Zoe Cattermole has been appointed as Operations Manager.

Zoe, who has been with Black Swan since April 2021 as part of the Regional Management team, will step into the newly created role, overseeing the operations in all of Black Swan's 24 care homes across East Anglia. The role will cover areas including regulation, medication, recruitment and quality assurance.

Prior to joining Black Swan, Zoe was an inspector with the Care Quality Commission for 5 years. She joined Black Swan in April 2021 as a Regional Manager, supporting residential homes in Suffolk, Cambridgeshire and Essex. 

Managing Director Tom Lyons explained her appointment: "We're very pleased to appoint Zoe to this new role. She brings leadership and experience to the role and we're very lucky to have her in our team. We also recognise that with the CQC's new assessment framework, it is vital that we have leaders who are familiar with legislation and regulations who can support our homes to deliver the highest quality of care to our residents. Zoe's previous experience with CQC supports that and we wish her every success in her new role."